Bas Trekker – Privacy and Policy (Term & Conditions Bas Trekker Service)
Welcome to Bas Trekker, your trusted trekking partner in Senaru for Mount Rinjani expeditions. We are committed to providing a transparent, secure, and hassle-free booking experience. Please take a moment to read through our privacy policy and booking terms to ensure a clear understanding of our services.
Pricing and Itinerary Changes
All tour prices are based on rates effective since January 2024. Due to currency fluctuations or increases in operational costs (transportation, accommodation, etc.), we reserve the right to modify tour prices before departure, even after full payment is received.
In case we need to change your itinerary due to unavoidable circumstances, we will offer alternative arrangements of equal or better value. If changes significantly impact your travel experience and you choose to cancel, a full refund will be issued.
Deposits and Final Payments
To confirm your booking with Bas Trekker, a 20% deposit is required. The remaining balance must be paid at least 30 days before your tour starts. Failure to meet this deadline may lead to cancellation and applicable charges. Bank fees are not our responsibility.
Late Bookings
We accept late bookings up to 1 days before the tour, depending on availability. Please contact us to confirm services and finalize payment for last-minute reservations.
Solo Traveler Policy
Solo travelers must pay a single supplement in addition to the base tour price.
Cancellation Policy
Cancellations must be sent in writing. Cancellation fees are as follows:
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More than 10 days before departure: US$50 + service charges.
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Within 5 days of departure: 30% of total package fare.
Tour Modifications
Changes to confirmed bookings (dates, names, hotels, etc.) incur a US$30 amendment fee per file.
Refunds
Unused services are non-refundable.
Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover accidents, cancellations, baggage loss, and medical emergencies. Bas Trekker does not provide insurance. But there’s already include on teh Rinjani National Park ticket
Travel Documents
Each traveler is responsible for obtaining valid passports and visas. Passports must be valid for at least 6 months beyond arrival.
Additional Costs
Tour prices do not include:
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Visa/passport fees
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Vaccinations
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Personal expenses (laundry, drinks, tips, etc.)
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Excess baggage
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Insurance
Airlines & Accommodations
While we partner with trusted airlines (e.g., Lion Air, Garuda Indonesia), their services are subject to their own terms and liabilities. We are not responsible for delays, cancellations, or damage caused by third-party providers.
Baggage Policy
Domestic flights allow 2 bags per person, not exceeding 20kg in total. Extra baggage storage is available upon request.
Our Commitment
We are committed to making your experience with Bas Trekker Senaru safe and memorable. While we’re responsible for arrangements we directly manage, we are not liable for unforeseen events like natural disasters, strikes, or political unrest.
Customer Support
For any issue during your tour, contact our 24/7 English-speaking customer support or email us at bastrekker2024@gmail.com. We’ll do our best to resolve any problems immediately.
Booking Process
Bookings are official once confirmed in writing by Bas Trekker. All arrangements are subject to the terms outlined here and on our website.
Final Note
The contents about Term & Conditions Bas Trekker Service of our website and brochures are regularly updated for accuracy, but may be subject to change. Images are for illustration and may not reflect exact experiences.
